Whitepapers & More

Insights - By Service

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15 key questions that assess the operational maturity and strength of an IT organization in today’s environment. Refers to related white papers and presentations to help to understand what to look for in the answers.
Details a performance and ranking process for identifying and keeping the ‘best of the best’ of your IT employees and for identifying and replacing ‘non performers’
Case study of a US company’s decision to keep its data center and operations in-house and in-country
Key lessons learned by a successful CIO concerning people, processes and technology.
Or Making Change Stick—4 levers for change. A white paper written by a professional psychologist addressing why IT transformational change projects don’t achieve their desired goals and how to fix.
You can't make large scale change by yourself—it’s not a spectator sport. Aligning, mobilizing and developing leaders throughout the organization is required.
A by–the–numbers look at the Who, What, When, Where, Why and How of IT Crisis Management
Story of an adventure in technology innovation at a startup, summarizing the (hard earned) lessons learned.
Describes a proven step-by-step process for developing an expert 3 year IT plan in 90 to 120 (max) days regardless of the size of the company.
When someone asks your CEO “what keeps you up at night” you never want to hear the answer “our IT operations.” This presentation outlines the key steps to keeping your IT infrastructure highly available, flexible and secure.
Winning leaders have winning teams. This presentation address the questions: How do IT leaders…Build great teams? Organize for success? Get and keep the ‘best of the best’ without spending a fortune? Continually improve the IT organization?
An Integrated change management approach that addresses high risk issues when implementing technology changes in an organization.
Many companies are creating IT venture firms either as subsidiaries or as separate entities in order to incubate new revenue ideas. However, every successful entrepreneur learns that navigating the venture world requires more than a good business idea. This white paper discusses the world of venture capital as it relates to IT startups. It is a single article within an issue of eJournal USA published by the Department of State. This particular issue was dedicated to the topic Venture Capital meets Hi Tech.
Acting on a few IT imperatives NOW may very well save your business’ future. This article describes the conversations that IT leaders and the business leaders must have.
Every IT organization needs a few (7 min-15 max, no more than can be written on a coffee mug or mouse pad) Big Rules that everyone knows and religiously follows. The rules are explicit, as are the penalties for breaking them. Big Rules are the least expensive way to keep your IT systems and infrastructures ‘always on.’ This presentation describes how to develop your Big Rules and offers an example set.
A company’s complex business environment relies on many automated applications to help ensure that transactions are appropriately initiated, authorized, recorded, processed and reported. Further, these automated applications rely on information technology (IT) controls and related processes to help ensure that financial and other business-related statement assertions are achieved. This white paper describes process for assessing those controls and the ‘secret sauce’ for ensuring that an IT Controls Audit can always be passed.
Presentation provides example reports for collecting and reporting on the ‘right’ IT metrics. (see also IT Metrics—How To white paper)
One of the most powerful and low-to-no cost methods for ensuring high availability for your critical systems is to know what the availability numbers are for every application, every day. This white paper is a step-by-step guide on collecting the ‘right’ IT metrics and the benefits received. (also IT Metrics Examples)
‘Attracting and retaining the highest quality staff’ is a core responsibility of all leaders. This white paper discusses how to hire (and retain) the best IT team for your company; how to organize for success, and how to work effectively with a highly technical IT team.
How to reduce or eliminate ‘human error’ as a cause for system outages.
How to make IT boring—from a business perspective. Discusses disaster recovery and high availability concepts and options.
IT: Strategic Advantage or Weapon of Mass Destruction? Are companies (and our government) sowing the seeds of the next major crisis by following “the cloud” outside of their organization?
Lessons learned from leading an IT startup in these difficult economic times presented as a leadership fable.
Presentation provides example reports for designing and operating a 99.999% IT infrastructure. (see Outage Classification Planning white paper)
CIOs have forever been challenged with striking a balance between high availability and aggressive application deployment schedules. Successful CIOs have found ways to optimize both sides. This paper describes a process for ‘managing’ availability and outages.
Studies show that building strong, trusting relationships leads to better performance in profits, service, quality of decisions, and innovation. This article describes how to make rapid improvements in relationship skills.
The Lion—Chipmunk—Antelope Theory: Good leaders must focus on large changes. Lions cannot hunt chipmunks; they will starve to death. They must hunt antelopes to stay alive. So how do IT leaders define the ‘antelopes’ and not get distracted by the ‘chipmunks?’
Example of a financial model used to allocate internal IT costs among multiple business units.
There are dozens, sometime hundreds or thousands, of IT staff who make the difference every minute of every day as to how well your IT systems and infrastructures—the strategic asset of most organizations today—are working. Many of the ‘best of the best’ have no interest in climbing the standard corporate ladder—but they are critical to the corporation’s success. This white paper describes a proven career track alternative that has been instituted by some of today’s largest companies.
An example of an Executive Summary for an IT startup that was developed in conjunction with a top investment banking firm and presented to Warren Buffet.
Provides an example of a financial model developed by an IT venture startup and presented to the top investment bankers (IBs) and venture capital companies (VCs) in today’s market.
An example of a management presentation for an IT startup venture developed in conjunction with 3 professional investment banking firms.
These are challenging times and we need our senior technical experts to operate as leaders. This paper describes why relationship skills are important in our IT employees today and proven methods for teaching them the skills they need.
Most common causes of IT outages and their related prevention procedures; also includes information on sabotage prevention and crisis management procedures.
Three questions were asked to be addressed in a keynote speech before IT experts at a major university: Why does the CIO role still exist? Is the CIO role today in ascendency, at stasis point, or in decline? What will be the role of the CIO in the future, if it even exists at all? A senior CIO’s responses are in this presentation.
Addresses issues raised in a conference entitled: The New World of IT: Where does IT stand today and where is it going? What are today’s basic IT leadership propositions? What are the 10 critical success factors for IT leaders?
Describes the key IT actions that organizations should be taking during this economic downturn to prepare strategically for when the recession is over. Actions are based on leadership success studies.
The Health Care—Technology Convergence. A discussion of key technologies that can be used to address some of health care’s most pressing needs.
Outlines the core principles behind today’s world class IT organizations.